Shipping and Returns

1. Shipping

Accorsi Arte ships artworks worldwide using specialist carriers experienced in fine art logistics.

Estimated delivery times from payment confirmation (plus 2-3 business days for preparation): Italy 3-7 business days, Europe 5-12 business days, rest of world 7-20 business days. Extra-EU shipments may require additional days for customs clearance.

Each artwork is individually packaged with professional materials and insured for its declared value. In the event of loss or damage in transit, the buyer is fully protected.

2. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions and destination.

Free shipping on orders over EUR 500 to European destinations. For oversized works or extra-EU destinations the cost will be communicated within 48 hours of the order. For a quote write to us at accorsiarte@gmail.com.

3. Shipment Tracking

As soon as the artwork is handed to the carrier, the buyer receives an email with the tracking number to monitor the shipment in real time.

For any shipping questions we are available at accorsiarte@gmail.com or at +39 342 092 9640.

4. Right of Withdrawal and Returns

Under the Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from your purchase within 14 days of the delivery date, without giving any reason.

To initiate a return:

• Contact Accorsi Arte within 14 days of delivery by writing to accorsiarte@gmail.com with the subject line "Return request - Order no. [order number]".
• You will receive return instructions and a shipping address within 2 business days.
• The artwork must be returned in its original condition, with intact packaging and the certificate of authenticity included, within 14 days of your notice, via tracked and insured shipping.
• Return shipping costs are borne by the buyer, unless the return is due to an error by Accorsi Arte or a defect in the artwork.

The right of withdrawal does not apply to commissioned or personalised artworks.

5. Refunds

The refund will be issued within 14 calendar days of receiving the returned artwork, via the same payment method used for the purchase.

The refund will cover the price of the artwork. Original shipping costs are refundable only if the return is due to an error by Accorsi Arte or a defect in the artwork. Accorsi Arte reserves the right to proportionally reduce the refund if the artwork is returned in a deteriorated condition.

6. Damaged Artworks During Transit

If the artwork arrives damaged or with visibly compromised packaging:

• Take detailed photographs of the outer packaging and the artwork within 48 hours of delivery.
• Send the photos to accorsiarte@gmail.com with the subject line "Damaged artwork - Order no. [order number]".
• Keep the original packaging, which will be needed for the insurance claim.

Accorsi Arte will manage the insurance claim and arrange a full refund or replacement of the artwork, in agreement with the buyer.

Last updated: April 2026